State Farm® Insurance Agent Ryan Siebenmorgen

"Asgerdur, thank you for your kind review. Cohyn is really an asset here and works hard to make sure he answers all questions correctly and when he doesn't know, takes the time to find the answers. Thank you for trusting us with your insurance needs and we look forward to serving as your State Farm Insurance Agency."

"Mackenzie, thank you for the feedback as it helps us identify weak points. I want to first address your frustration regarding the billing system. We understand navigating insurance can be confusing and difficult. I'm sorry our communication came off pushy but I do encourage my team to call/text/email regularly, as a service, to try to keep policies from going into cancellation status - this helps to avoid cancellations and customers going without insurance. Regarding policy upgrades, out team is committed to helping customers meet their insurance needs and have been trained to identify gaps in coverage. I have reviewed notes and conversations and can assure you coverage has never been added where declined; but we will certainly offer products that fit customer needs. My team works hard to remain professional and informative and we have done that over the past few months while your bill continues to be sorted out. For clarification, State Farm is not double charging. When you get a month behind they have to collect for the previous month before they'll bill for the next. So if you fell a month behind and paid late, it feels like you are being double charged, but the bill would simply reflect the past month due and the current month due - but not a result of an upcharge in coverage."

"Thank you for your kind review! We appreciate your feedback and look forward to serving as your State Farm agent for years to come. Thank you for trusting us with your insurance needs!"

"David, thank you for your review! We work diligently to provide excellent customer service to give the best experience we can. Thank you for letting us know we are hitting the high points! Thank you for trusting us with your insurance needs and we look forward to working with you in the future."

"Jordynn, I'm glad to hear we providing excellent customer service and thank you for your kind review and for your continued business."

"Michael, thank you for your review. We have enjoyed being your State Farm agent throughout the years and look forward to providing excellent customer service for all your insurance needs."

"Mikaela, thank you so much for your kind words! We are thrilled to hear that you had an exceptional experience with Cohyn at our State Farm office. Our team is dedicated to providing attentive customer service and ensuring that our customers find the right auto insurance and coverage tailored to their insurance needs. Cohyn is indeed a valuable member of our team, and we're glad to know that he was able to assist you effectively. We appreciate your recommendation and look forward to continuing to serve as your reliable insurance agent!"

"Holly, thank you so much - your kind review is appreciated. I'm happy my team is driving the culture of trust and security. Thank you for your continued business."

"Stacy, thank you for the review. Logan has been a positive addition to the team and I'm glad to hear he is serving our customers well. We love it when people save money! We look forward to serving as your State Farm agency."

"Logan, thank you for the review and we look forward to being your State Farm agent."

"Anna, thank you for the kind review. Always happy to help customers the best we can and to hear the positive feedback when we do. Thank you for entrusting us with your auto insurance."

"Doug, thank you for your kind review. Cohyn is a very strong asset to the team here at Ryan Siebenmorgen State Farm. I appreciate your patience with our new billing system as we navigate these new system changes. Thank you for your continued business and for trusting us with your insurance needs."

"I responded to the first review, but the original review was deleted after my response was given. I'm resubmitting my original response below. I do appreciate that you brought attention to my low number of 1-star reviews. As an office that strives for excellent customer service, I did reach out to both of my 1-star reviews to find out what I can do to amend them and then to ask if they can be improved. This shouldn't be a surprise as most companies do - I texted one time to ask what I can do and a second to improve the review after I corrected the issue you were having. Also, I worked for Tommy and ran his office for the final 5 years of his tenure - nothing has changed except for the sign on the door and we continue the same processes and procedures that I implemented when I was running Tommy's office. Again, this is an isolated incident, we reached out multiple times before hand to stop it and multiple times after to correct it, and when we finally heard back it was with a negative review. Previous review response (10/17/2024): Chance, thank you for the feedback. However, there needs to be some clarity here. We honor all requests to cancel policies when done. This policy was cancelled for non-pay. We reached out numerous times to correct this. When a customer fails to answer our many calls, text us back, respond to emails or direct mail, we have no way of communicating effectively to resolve any issues. We were trying to contact you to resolve the issue that spurred this review, which was perceived as rude and meddlesome. Upon proper documentation being provided, your issue was resolved within minutes – if only we could have spoken to you month ago, we could have had this resolved much sooner. That said, I commend my team for being persistent to continue to help amend a situation that needed correcting even when the customer, by way of their actions, didn’t want it fixed. I did request from Chance this review to be updated or removed and he said the issue is not with our office but State Farm as a whole. I hope this response helps to provide clarity around the issue as I am proud of my team and the excellent customer service we successfully executed and continually strive to provide."

"Chris, thank you for the kind words - we really value having Mindy as a part of the team and proud that she can help to serve you and meet you insurance needs. Thank you for trusting our office and we look forward to being your new State Farm Insurance Agent."

"Thank you for the feedback. The process to cancel a policy when moving to another state is to notify the outgoing agent’s office. We communicate with the new office to ensure coverage is in-force, so a lapse doesn’t occur in case you need the coverage - so the policy would appear to remain active. This is normal, so you don't go without coverage. As soon as we are notified we cancel the old policy to the effective date of the new policy. If your policy is still showing on your online account, the request may have been made, but can take time to process and accurately reflect on your end. If this is not the case and you’ve made the request and not received assistance, please call my office and ask for Ryan directly so I may resolve your issue. "

"A big thank you right back at ya for the kind review! We are proud of the help Mindy offers to customers. We look forward to serving your insurance needs."

"Nicole, thank you so much for the kind review! I'm happy we were able to work together to meet your insurance needs. I look forward to serving as you State Farm Insurance agent."

"Thank you! Mindy is great for your insurance needs."

"Thank you for your review! We're glad to hear that Mindy has been a superstar in assisting you with your insurance needs. We appreciate your kind words about her knowledge, professionalism, and ability to get things right the first time. If you have any more questions or need further assistance, please feel free to reach out."

"Thank you for your positive review about Josh! We're glad to hear that he was great and very helpful with your insurance. If you have any more questions or need assistance in the future, feel free to reach out."

"Thank you, Masood! We appreciate you too - thank you for the review and thank you trusting us with your auto insurance and renters insurance needs."

"Thanks, Yevon - you're not bad to work with yourself!"

"Thank you for the feedback - we look forward to serving as your local State Farm agent!"

"Thank you for the review! Glad to hear we're providing good service."

"Thanks for the review! Lauren is a great member of the team and I’m glad to hear she’s providing quick customer service. "